Delivery & Returns
Our delivery and returns terms in full, so you can check them before raising a purchase order rather than after.
Delivery
Delivery is free on orders over £150 ex VAT to mainland UK addresses. On orders below that value a flat carriage charge of £4.95 applies, shown at checkout before you confirm.
Stocked lines ordered before mid-afternoon on a working day are typically dispatched the same or next working day, with delivery usually following within one to two working days. Delivery times are estimates rather than guarantees — if you have a fixed deadline, tell us when you order and we will confirm what is achievable.
Deliveries to the Scottish Highlands and Islands, Northern Ireland and offshore locations are available, but carriage is quoted separately as surcharges apply.
Returns
Unused items in their original packaging can be returned within 30 days of delivery for a full refund. Please contact us before sending anything back so we can issue a returns reference — it keeps the refund moving.
For change-of-mind returns, return postage is the customer's responsibility. Where an item is faulty, damaged in transit, or not what we agreed to supply, we cover the return carriage and either replace the item or refund it in full.
Custom workwear — anything personalised with embroidery or print — is made to your specification and cannot be returned unless faulty. If sizing is uncertain, order a single sample garment before committing to a full run.
Common questions
- How much is delivery?
- Delivery is free on orders over £150 ex VAT to mainland UK addresses. Below that, a flat carriage charge of £4.95 applies.
- How quickly will my order arrive?
- Stocked lines ordered before mid-afternoon on a working day are typically dispatched the same or next working day, with delivery usually following within one to two working days. Delivery estimates are not guarantees.
- Can I return an item?
- Yes. Unused items in their original packaging can be returned within 30 days of delivery for a full refund. Contact us first so we can issue a returns reference.
- Who pays for return postage?
- For change-of-mind returns, return postage is the customer’s responsibility. If an item is faulty or we supplied the wrong product, we cover the return carriage.
- Can I return custom or branded workwear?
- No. Garments personalised with embroidery or print are made to your specification and cannot be returned unless faulty. We recommend ordering a sample garment first to confirm sizing.
- Do you deliver outside mainland UK?
- We deliver to the Scottish Highlands and Islands, Northern Ireland and offshore addresses, but carriage is quoted separately as surcharges apply. Contact us for a delivery quote.
Arranging a return
Call 0131 210 0416 or email info@safeguardindustrial.co.uk with your order number and we will arrange it. These terms sit alongside our full terms & conditions and do not affect your statutory rights.