Help & FAQs

No. You can order online and pay by card without an account. Businesses that order regularly usually open a trade account for credit terms and account pricing.

No. We supply single items as well as bulk contracts, and you can add a logo to a single garment.

Prices are shown in pounds excluding VAT unless stated. VAT is added at checkout and shown separately on your invoice.

Yes. Send us the products, sizes and quantities and we will come back with a written quote. Bigger quantities and regular orders are often priced better than the website.

Yes. Out-of-stock sizes can still be ordered, and the product page shows an estimated delivery date based on our suppliers’ lead times.

Yes. Gloves, disposables and some consumables are sold by the pack or case. The product page shows each pack size on sale and its price, so you can see the cost per unit before ordering.

Most product pages show the sizes available and which are in stock. For branded garments, order a single sample first if you are unsure, because personalised items cannot be returned unless faulty.

Apply online or download our trade account application form. Every application is checked by a person, and we reply the same working day.

Trade pricing, 30-day credit terms (subject to approval), a named account manager and consolidated invoicing.

See your orders, quotes and invoices, accept a quote online, approve artwork proofs, keep a list of favourite products and reorder from your account prices.

Yes. A company admin on the portal can require sign-off, so colleagues’ requests come to them to approve or decline before the order is placed with us.

A new online sign-up starts as a standard account. If your business already has a trade account with us, let us know and we will link your login to it.

Use the “Forgot password” link on the sign-in page and we will email you a reset link.

Yes. Your account manager can visit to review what your teams need, take sizes and recommend products.

Free on orders over £100 ex VAT to mainland UK addresses. Below that, a flat £7.95 carriage charge applies.

Stocked lines ordered before mid-afternoon on a working day are usually dispatched the same or next working day, and delivered within one to two working days after that. Each product page shows its own estimated delivery date.

Yes, to the Scottish Highlands and Islands, Northern Ireland and offshore addresses. Carriage is quoted separately because surcharges apply.

Tell us the date when you order and we will confirm what is achievable before you commit. Delivery times are estimates, not guarantees.

Unused items in their original packaging can be returned within 30 days of delivery. Contact us first so we can give you a returns reference. Some returns may carry a restocking fee.

You do for change-of-mind returns. If an item is faulty, damaged in transit or not what we agreed to supply, we cover the return and replace or refund it.

No, unless it is faulty. Garments with your logo are made to your specification, which is why we send a proof for approval before anything is produced.

No setup fee as long as your artwork is good enough to stitch or print from, and no minimum. The price per logo drops at 10 garments and again at 20.

From proof sign-off, typically up to 10 working days for embroidery and 5 working days for print.

Vector files (AI, EPS, PDF or SVG) give the cleanest result, but PNG and JPG are fine. If you only have a small or blurry image, send it anyway and we will tell you whether it will work, and the cost before any redrawing.

Yes. We confirm the method and position and send a digital proof. Nothing is made until you approve it, and trade customers can approve proofs in the portal.

Embroidery suits polos, fleeces, softshells and jackets and survives industrial washing. Print is better for T-shirts, hi-vis, large back logos and waterproof fabrics, where stitching would pierce the membrane.

Not if it is placed correctly. A logo must not cover the reflective tape or reduce the fluorescent background below the minimum for the garment’s EN ISO 20471 class, and we position it to keep the class.

Yes. We keep your logo on file, so you only need to tell us the garment, size and quantity. Regular trade customers can also have an agreed price per logo position at any quantity.

Online by Visa, Mastercard, American Express or Apple Pay, processed securely by Stripe. Approved trade account customers can pay on 30-day credit terms instead.

Yes. Every order is invoiced with VAT shown separately. Trade account customers can view their invoices in the customer portal.

Only if you are an individual buying them for your own use at work. UK VAT law zero-rates protective boots and industrial helmets in that case, and checkout asks who you are buying for. It does not apply when an employer or business buys, pays for or reimburses them.

It depends on traffic speed and the other risks on site. Most general site and roadside work calls for Class 2, while motorways, high-speed roads and rail need Class 3. Always follow your own risk assessment.

Codes such as S1P, S3 and S3S under EN ISO 20345 tell you about toe protection, midsole penetration resistance, water resistance and slip resistance.

Check the EN 388 markings on the glove: the cut level, shown as a letter from A to F, should match the risk of the task.

FFP1, FFP2 and FFP3 masks filter progressively more, and tight-fitting respirators need a face fit test for each wearer.

Yes. Call or email us with the roles and the work, or use the kit builder to put a set together for each person.